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If you have purchased a SketchUp Subscription or Classic License from Professional CAD Systems and your maintenance/subscription period is still active then you are entitled to free support from one of our SketchUp Gurus - just install TeamViewer then click request support below

Local NZ SketchUp Support

SketchUp FAQs

Your SketchUp Subscription will be activated within one business day after purchase.

Instructions on how to access your subscription once it is activated;

  1. Download SketchUp from Your Account Area
  2. Install & Run SketchUp
  3. Sign in to the SketchUp Welcome! screen. If you have not already created a Trimble account please make one immediately and be sure to use the same email address that you associated with your subscription on your order. After you have created your own personal Trimble ID and password you can use it to login and access your SketchUp Subscription.

Your SketchUp License will be generated and sent to you within one business day after purchase.

Instructions on how to activate your license when you receive it;

  1. Download SketchUp from Your Account Area
  2. Install & Run SketchUp
  3. From the Welcome Screen click on the “Add Classic License” below the Sign In button
  4. Copy and paste your Serial Number and Authorisation Code into the appropriate field

A sign-in subscription is associated with one person. That individual can install the license on up to 2 computers he or she is using, but only one computer can run SketchUp Pro at a particular time. To use your subscription on another computer, please follow these steps:

  1. Sign out of SketchUp on the computer you’ll no longer be using by clicking on “Account” in the top right corner, then clicking on “Sign Out”
  2. Install SketchUp on the new computer. Please visit the download page to get the latest version of the install file
  3. Start SketchUp and sign in with the same email address on the new computer.
  4. If you’re no longer going to use SketchUp on the original computer, you should uninstall it.

If you need to run SketchUp on more than two computers at the same time, you may consider purchasing additional subscription plans.

To remove a single-user license from one of your computers, follow these steps:

  1. Remove your license from the computer by navigating to Select Help > License inside SketchUp.
  2. Click the Remove License link. A confirmation dialog box appears.
  3. Click the Remove License button to confirm that you want to remove your license.
  4. Now one of your two authorisations is available to use.

SketchUp Student & Teacher Licenses last for one year. They must be renewed every year so that we can verify that users are still enrolled or employed at an approved NZ educational institution. If you need to renew your SketchUp Education License you can do so HERE

Windows Instructions:

  • Click the Start (Windows logo) menu > Control Panel > Programs > Programs and Features > SketchUp #.
  • Select Remove (Uninstall on Vista or Windows 7).
  • When asked if you’d like to remove SketchUp, click Yes.

MAC OS X Instructions:

  • Quit all instances of SketchUp & open a Finder window.
  • Delete the SketchUp folder from your user library:
    1. In the left pane of the Finder window, click your user name, then click Library* in the right pane.
    2. To see the Library folder you’ll need to hold down the Option (Alt) button on your keyboard, click Go in the menubar, then select the Library option in the drop-down list.
    3. Open the Application Support folder. Find the SketchUp # folder, and then drag it to the trash.
    4. When asked if you’d like to remove SketchUp, click Yes.
  • Delete the SketchUp folder from your user library:
    1. In the left pane of the Finder window, click Applications.
    2. In the right pane, find SketchUp # folder, and then drag it to the trash.
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Support Request

Please make sure your issue is not already answered in the Frequently Asked Questions above before submitting your support request!

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