SketchUp Horizontal White
If you have purchased a SketchUp Subscription or Classic License from Professional CAD Systems and your maintenance/subscription period is still active then you are entitled to free support from one of our SketchUp Gurus – just install TeamViewer then click request support below

Local NZ SketchUp Support

SketchUp FAQs

After purchase you will get an email to activate your account within one business day.

Instructions on how to access your license once you have clicked the link in the email to activate your account;

  1. Please Click Here to download SketchUp from your Account Area.
  2. Install & Run SketchUp.
  3. Sign in to the SketchUp Welcome! Screen using the same email address that you used on your order.
  4. If your account is still saying that you only have a 30-Day Trial please try signing out and signing in again.
  5. If you are sure your account has been activated and you still cannot login, please read the Trimble Account FAQs below.

SketchUp2021 SignIn

SketchUp Pro + Student & Teacher Subscriptions have access to SketchUp for Web, Trimble Connect Business + Mobile/VR Viewers.

SketchUp Studio Subscribers also have access to Scan Essentials & V-Ray. Here is how you can access these extra features:


  1. Please Login Here to enter your Trimble Account area.
  2. Click on the user icon in the top right, then select "My Trimble Subscriptions"trimble account
  3. Select the "My Products" page.
  4. Click "View Included Applications" under your SketchUp Subscription:

  5. trimble included applications

  6. Select which Application you want to install/launch.

  1. Download SketchUp from Your Account Area. Make sure to download the correct yearly version of SketchUp for your classic license
  2. Install & Run SketchUp
  3. From the Welcome Screen click on the "Add Classic License" below the Sign In button
  4. Copy and paste your Serial Number and Authorisation Code into the appropriate fields
SketchUp Classic Licensing

A sign-in subscription is associated with one person. That individual can install the license on up to 2 computers he or she is using, but only one computer can run SketchUp Pro at a particular time. To use your subscription on another computer, please follow these steps:

  1. Sign out of SketchUp on the computer you’ll no longer be using by clicking on "Account" in the top right corner, then clicking on “Sign Out"
  2. Install SketchUp on the new computer. Please visit the download page to get the latest version of the install file
  3. Start SketchUp and sign in with the same email address on the new computer.
  4. If you're no longer going to use SketchUp on the original computer, you should uninstall it.
If you need to run SketchUp on more than two computers at the same time, you may consider purchasing additional subscription plans.

To remove a single-user license from one of your computers, follow these steps:

  1. Remove your license from the computer by navigating to Select Help > License inside SketchUp.
  2. Click the Remove License link. A confirmation dialog box appears.
  3. Click the Remove License button to confirm that you want to remove your license.
  4. Now one of your two authorisations is available to use.

Please sign in here - https://web.connect.trimble.com/

Navigate to the top right and click on the person icon, then click on "My Trimble Subscriptions".

You should then see a page like the following:

Trimble Manage Devices
Please click on "View Included Applications", then under your SketchUp Pro/Studio Subscription click on "Manage Devices".

Click "Deathorize All". You should now be able to sign into SketchUp again.

SketchUp Student & Teacher Licenses last for one year. They must be renewed every year so that we can verify that users are still enrolled or employed at an approved NZ educational institution. If you need to renew your SketchUp Education License you can do so HERE

Windows Instructions:

  • Click the Start (Windows logo) menu > Control Panel > Programs > Programs and Features > SketchUp #.
  • Select Remove (Uninstall on Vista or Windows 7).
  • When asked if you'd like to remove SketchUp, click Yes.
MAC OS X Instructions:

  • Quit all instances of SketchUp & open a Finder window.
  • Delete the SketchUp folder from your user library:
    1. In the left pane of the Finder window, click your user name, then click Library* in the right pane.
    2. To see the Library folder you'll need to hold down the Option (Alt) button on your keyboard, click Go in the menubar, then select the Library option in the drop-down list.
    3. Open the Application Support folder. Find the SketchUp # folder, and then drag it to the trash.
    4. When asked if you'd like to remove SketchUp, click Yes.
  • Delete the SketchUp folder from your user library:
    1. In the left pane of the Finder window, click Applications.
    2. In the right pane, find SketchUp # folder, and then drag it to the trash.

Trimble Account FAQs

When you purchase SketchUp, a Trimble ID will automatically be created using the email address you used on the order.

You will receive an email to activate your account within one business day. This step confirms your email address is correct.

Click the link in the email to activate your account. You will only be able to sign into SketchUp with your Trimble ID after activation.

If you have not activated your account within 72 hours you will need to use the link below to set your password and activate your account.

If you missed your activation window or did not receive an email within one business day or 72 hours, please click here for an activation link.

On the Trimble ID Sign In Page - please click the "Forgot password?" link underneath the "Sign In" button.

forgot password

Fill in your email address, and click the Reset password link.

Check your email inbox. Click the Reset password button in the message to set a new password for your Trimble ID.

Please try signing out and signing in again.

To do this on the SketchUp Welcome screen, click on your account picture in the top right then click on "Sign Out".

To do this in SketchUp navigate to "Help > Sign Out", then back to "Help > Sign In" to log back in.

welcome sign out sign out  

Please sign in here - https://web.connect.trimble.com/

Navigate to the top right and click on the person icon, then click on "My Trimble Subscriptions".

You should then see a page like the following:

Trimble Manage Devices
Please click on "View Included Applications", then under your SketchUp Pro/Studio Subscription click on "Manage Devices".

Click "Deathorize All". You should now be able to sign into SketchUp again.

For security reasons, the password must at least contain:

  • 8 Characters
  • At least one digit [ 0-9 ]
  • A combination of lower & uppercase letters [ aA-zZ ]
  • At least one special character [ [email protected]#$%&*^_-+ ]

If you are seeing an error that says: "Sorry, we didn't recognise this user. Please enter a valid Email address." Make sure the spelling of the email address is correct and matches the one you used on your order.

This means that you don’t currently have a Trimble ID (this can happen even if it’s the email you have used in the past for SketchUp.)

Enter your email address on the sign in page, proceed and it will take you to a window you can use to create your Trimble ID manually.

tid 3000378 new account

SketchUp Horizontal White

Support Request

Please make sure your issue is not already answered in the Frequently Asked Questions above before submitting your support request!

Menu