Refunds and returns

We want you to buy with confidence. This page explains how refunds, returns and cancellations work for software licences, subscriptions and hardware bought from Professional CAD Systems Ltd, and how New Zealand consumer law protects you.

Your rights under NZ consumer law

If a product we sell is faulty, not fit for purpose, or not as described, you are entitled to a remedy under the Consumer Guarantees Act 1993 - a repair, replacement or refund, depending on the failure. Nothing in this policy limits those rights. For business-to-business purchases our terms and conditions set out the agreed position.

Software licences and subscriptions

Licences are delivered digitally and activated against your account or email. Once a licence has been provisioned and activated, it cannot usually be returned for change of mind - talk to us before you buy if you are unsure which product fits.
Subscriptions renew automatically. You can cancel any time before the renewal date under your subscriptions - the subscription then runs to the end of the paid period and does not renew.
If an automatic renewal charges you when you did not intend to continue, contact us promptly and we will work with you to put it right.
Trials and free versions are the best way to evaluate software before buying - most products we sell offer one, and we can arrange evaluation licences for teams.

Hardware

3D scanners and other hardware are covered by the Consumer Guarantees Act and the manufacturer’s warranty. If something arrives damaged or develops a fault, contact us and we will manage the remedy with the manufacturer - repair, replacement or refund as the law provides. Hardware is demo- and quote-led, so talk to us before purchase to make sure the product fits your workflow.

How refunds are processed

Approved refunds are processed to the original payment method through our payment provider, and a credit note is issued against your GST invoice.
Where a refunded product included a licence or subscription, the licence is deactivated as part of the refund.
Refunds normally appear on your statement within 5–10 business days of approval.

How to ask

Email info@procadsys.co.nz or call 07-848 2005 with your order number and what has gone wrong. Your order history is under your account.