SketchUp support
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You can also use SketchUp Community, Trimble Learn (formerly SketchUp Campus), or check SketchUp Status.
Start with these articles
Installing SketchUp
Check requirements and graphics drivers, then download the installer for your OS. Older SketchUp versions can stay installed.
Download and installation
Getting Started in SketchUp
Learn the basics and create your first SketchUp model.
Getting started
Deauthorizing Devices in the Admin Console
Manage SketchUp devices in Trimble My Products. You can deauthorise only your own activations, including as an owner or admin.
Accounts, subscriptions and licensing
Fixing Startup Issues
Fix common SketchUp startup problems.
Troubleshooting and performance
Launch Errors
On launch, SketchUp, LayOut, Style Builder and Viewer check that your machine meets the requirements to run each program and shows you an error dialog if it does not meet those requirements.
Troubleshooting and performance
Moving Entities Around
Move SketchUp geometry with simple clicks or precise 3D coordinates.
SketchUp desktop
Getting Started
Get started with SketchUp for iPad, with separate purchase and billing paths for Apple App Store and PCS customers.
SketchUp for Web and iPad
Quick Reference Cards
Quick-reference cards for SketchUp and LayOut shortcuts and icons.
Getting started
Support categories
Set up SketchUp and learn the essentials.
Download and installation21 articlesInstall, update, repair or move SketchUp.
Accounts, subscriptions and licensing86 articlesSign in, manage seats and resolve subscription access.
SketchUp desktop208 articlesModel, document and customise your desktop workflow.
LayOut66 articlesCreate drawings, presentations and construction documents.
SketchUp for Web and iPad89 articlesWork in a browser or on iPad.
3D Warehouse and Extension Warehouse70 articlesFind models, extensions and account help for both warehouses.
Education8 articlesAccess SketchUp for tertiary students, educators and universities.
Troubleshooting and performance61 articlesResolve startup, graphics, crash and file problems.
Updates, supported versions and release notes17 articlesCheck current releases, changes and supported versions.
Getting started
Getting Started in SketchUp
Learn the basics and create your first SketchUp model.
Getting started
Installing SketchUp
Check requirements and graphics drivers, then download the installer for your OS. Older SketchUp versions can stay installed.
Download and installation
Getting Started
Get started with SketchUp for iPad, with separate purchase and billing paths for Apple App Store and PCS customers.
SketchUp for Web and iPad
Navigating SketchUp for Web
Learn the Home screen and navigation in SketchUp for Web.
SketchUp for Web and iPad
Quick Reference Cards
Quick-reference cards for SketchUp and LayOut shortcuts and icons.
Getting started
Accessibility
SketchUp provides accessibility features for users with specialized needs where possible. The Accessibility section in Preferences is where you will find options that make SketchUp’s color-based modeling cues even more accessible.
Getting started
Procadsys customer support
Need a person?
Technical support from our New Zealand team is available to customers with a current Procadsys SketchUp Plus subscription: Pro Plus, Pro Scan Plus, Pro Civil Contractor Plus, Advanced Workflows Plus or Studio Plus. Self-help articles are public.
Monday to Friday, 09:00 to 16:30 NZ time. Excluding New Zealand public holidays. Initial response within one business day.
Last updated 23 October 2026.