SketchUp support
How can we help?
Search current SketchUp guidance and practical Procadsys support for New Zealand customers.
Searching SketchUp articles only. Search all support
We could not find an exact match. Try a shorter phrase or browse a category below.
You can also use SketchUp Community,SketchUp Campus, orcheck SketchUp Status.
Popular help
Start with these articles
Installing SketchUp
First, download the installation file for your operating system. We recommend having the most current drivers installed for your graphics card(s) and a quick check to see if your computer meets our System Requirements.You don't need to delete previous versions of SketchUp before installing or updating.
Download and installation
Getting Started in SketchUp
Getting started with SketchUp is easy, and we want to make sure that everyone, no matter their skill level, has all the information they need to begin creating their own awesome models.
Getting started
Deauthorizing Devices in the Admin Console
The options in Trimble’s My Product's page can help you manage what devices you have authorized for your SketchUp account.Note: You can only deauthorize your own activations, even if you have owner or admin access.To manage activations in My Products, follow these steps:
Accounts, subscriptions and licensing
Fixing Startup Issues
It can be frustrating when you have a problem before you even get started. We've identified a few common startup issues including:
Troubleshooting and performance
Launch Errors
On launch, SketchUp, LayOut, Style Builder and Viewer check that your machine meets the requirements to run each program and shows you an error dialog if it does not meet those requirements.
Troubleshooting and performance
Moving Entities Around
When you're drawing a model in SketchUp, moving all or parts of your model can be tough, especially when navigating geometry in a three dimensional space. Here's your guide to moving things around in your 3D model, from a simple click-and-move operation to moving precisely with 3D coordinates.To perform a simple move
SketchUp desktop
Getting Started
Get started with SketchUp for iPad, with separate purchase and billing paths for Apple App Store and PCS customers.
SketchUp for Web and iPad
Quick Reference Cards
SketchUp Quick Reference Cards are a great way to keep the shortcuts and icons available at a glance as you're learning to navigate the interface or to use SketchUp and LayOut tools. They're also super handy for more experienced users as a reminder of tools you might have forgotten.
Getting started
Browse
Support categories
Set up SketchUp and learn the essentials.
Download and installation21 articlesInstall, update, repair or move SketchUp.
Accounts, subscriptions and licensing86 articlesSign in, manage seats and resolve subscription access.
SketchUp desktop208 articlesModel, document and customise your desktop workflow.
LayOut66 articlesCreate drawings, presentations and construction documents.
SketchUp for Web and iPad89 articlesWork in a browser or on iPad.
3D Warehouse and Extension Warehouse70 articlesFind models, extensions and account help for both warehouses.
Education8 articlesAccess SketchUp for tertiary students, educators and universities.
Troubleshooting and performance61 articlesResolve startup, graphics, crash and file problems.
Updates, supported versions and release notes16 articlesCheck current releases, changes and supported versions.
New to SketchUp
Getting started
Getting Started in SketchUp
Getting started with SketchUp is easy, and we want to make sure that everyone, no matter their skill level, has all the information they need to begin creating their own awesome models.
Getting started
Installing SketchUp
First, download the installation file for your operating system. We recommend having the most current drivers installed for your graphics card(s) and a quick check to see if your computer meets our System Requirements.You don't need to delete previous versions of SketchUp before installing or updating.
Download and installation
Getting Started
Get started with SketchUp for iPad, with separate purchase and billing paths for Apple App Store and PCS customers.
SketchUp for Web and iPad
Navigating SketchUp for Web
SketchUp for Web looks and works a lot like SketchUp for Desktop with just a few differences. When you first open SketchUp for Web you'll see the Home screen.From the Home screen you can:
SketchUp for Web and iPad
Quick Reference Cards
SketchUp Quick Reference Cards are a great way to keep the shortcuts and icons available at a glance as you're learning to navigate the interface or to use SketchUp and LayOut tools. They're also super handy for more experienced users as a reminder of tools you might have forgotten.
Getting started
Accessibility
SketchUp provides accessibility features for users with specialized needs where possible. The Accessibility section in Preferences is where you will find options that make SketchUp’s color-based modeling cues even more accessible.
Getting started
Procadsys customer support
Need a person?
Technical support from our New Zealand team is available to customers with a current Procadsys SketchUp Pro Plus or SketchUp Studio Plus subscription. Self-help articles are public.
Monday to Friday, 09:00 to 16:30 NZ time. Excluding New Zealand public holidays. Initial response within one business day.
Last updated 17 July 2026.