SketchUp support
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Install, update, repair or move SketchUp.
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Activating SketchUp Pro
Note: Each product license is intended for use by a single named user, a real person using their first name, last name, and email address, for the duration of the subscription term. The person using a license must match the person assigned to that license when purchasing or renewing a subscription.
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Checking Your System
If you are having issues while using SketchUp, but aren’t sure what is causing them, you may want to check your system for compatibility issues. The good news is that you can do this with utilities already available as part of your operating system.
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Digital Signature is Invalid or Missing
SketchUp has a digital signature imprint from Verisign, so if you receive a message that there is an invalid digital signature or no digital signature, the likely cause is that installation file was corrupted during download. In that case, clear your browser's cache, and then try the download again.
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Downloading SketchUp
SketchUp 2026 is the latest and most current version of SketchUp. Depending on what subscription you have, you may have access to a few different ways to use SketchUp and multiple products. One way to download with your SketchUp products is your My Products page. You can also follow the instructions below.
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Installation Issues
Installation issues can stop your SketchUp experience before you even get started. We've brought together some common installation issues to help you get up and running. Some common installation issues include:
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Installation and Setup Issues
This article covers common installation and setup issues you may encounter.
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Installing SketchUp
First, download the installation file for your operating system. We recommend having the most current drivers installed for your graphics card(s) and a quick check to see if your computer meets our System Requirements.You don't need to delete previous versions of SketchUp before installing or updating.
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Logging Into SketchUp
Your Trimble ID is how you access the benefits of your SketchUp subscription. When opening SketchUp on a new device, please follow these guidelines:
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Logging Out of SketchUp
The way you logout of SketchUp depends on what platform you are using.
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Login Frequency and Offline Usage
SketchUp requires an internet connection to validate your subscription and to use some online features like Add Location, 3D Warehouse, and Extension Warehouse. However, SketchUp does not require a persistent internet connection to use. SketchUp only needs to validate your subscription about once every 28 days.
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Migrating After Updating
When updating SketchUp to a new version you can copy all Classifications, Components, Materials, Styles, and Templates. You can even migrate your extensions using the Extension Migrator extension.
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Performing a Clean Install
A clean installation is sometimes the best way to resolve a few different issues encountered when running SketchUp. A clean installation requires removal of all existing SketchUp background files and folders in addition to uninstalling SketchUp. How you perform a clean installation depends on your operating system.
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Performing a Silent Install as an Administrator
Administrators deploying SketchUp on a large scale have the option to run silent distributed installations. Note: Performing silent installations is an advanced procedure and should only be handled by a network administrator. Offline Silent InstallationSilent installations can only be performed on Windows platforms.
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Sefaira System Requirements
Sefaira supports current SketchUp releases on Windows 10, Windows 11, and macOS using Chrome, Safari, Firefox, or Edge.
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Setting Up SketchUp
Whether you are new to SketchUp or just coming back after a break, we want to help you get things up and running. Here’s a few articles with the information you need to get SketchUp up and running.
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SketchUp Desktop Won't Start
The Quick Answer Check that your system meets the requirements for SketchUp. Reboot your system to ensure that SketchUp isn't locked by another process. Make sure that there aren't any applications running on your system that might conflict with SketchUp, such as anti-virus, firewall, or internet security software.
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Startup Crash (Windows)
The most common cause for startup crashes is a low-quality graphics card or out-of-date graphics drivers. If you have a higher-quality card installed and your drivers are up-to-date, Windows may default to the lower-quality one when running, causing the crash.
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System Clock Error
The full error message is "SketchUp can't be started because your system clock has been set back to before the last time you used SketchUp."When you encounter this error message, please contact technical support for additional assistnance.
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Uninstalling SketchUp
WindowsQuit all open instances of SketchUp.Click the Start menu.Click Settings or search for Apps using the search bar.Locate SketchUp from the list of installed appsClick the context menu (...)
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Uninstalling or Repairing SketchUp
UninstallTo uninstall SketchUp, please see Uninstalling SketchUp where you can find step-by-step instructions for both Windows and Mac users.RepairWindows users can run SketchUp's Repair option to help with missing or corrupt files, broken shortcuts, or registry errors.Note: A repair option is not available to iOS
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Upgrading and Downgrading FAQ
New Zealand guidance for Upgrading and Downgrading FAQ: PCS billing and subscription actions, with separate procedures for direct Trimble purchases.
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