SketchUp support
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Install, update, repair or move SketchUp.
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Articles in this category
Activating SketchUp Pro
Note: Each product license is intended for use by a single named user, a real person using their first name, last name, and email address, for the duration of the subscription term. The person using a license must match the person assigned to that license when purchasing or renewing a subscription.
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Checking Your System
Check SketchUp compatibility with built-in system utilities.
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Digital Signature is Invalid or Missing
SketchUp has a digital signature imprint from Verisign, so if you receive a message that there is an invalid digital signature or no digital signature, the likely cause is that installation file was corrupted during download. In that case, clear your browser's cache, and then try the download again.
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Downloading SketchUp
SketchUp 2026 is the latest and most current version of SketchUp. Depending on what subscription you have, you may have access to a few different ways to use SketchUp and multiple products. One way to download with your SketchUp products is your My Products page. You can also follow the instructions below.
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Installation Issues
Troubleshoot SketchUp installation issues.
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Installation and Setup Issues
This article covers common installation and setup issues you may encounter.
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Installing SketchUp
Check requirements and graphics drivers, then download the installer for your OS. Older SketchUp versions can stay installed.
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Logging Into SketchUp
Access SketchUp on a new device with your Trimble ID.
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Logging Out of SketchUp
The way you logout of SketchUp depends on what platform you are using.
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Login Frequency and Offline Usage
SketchUp requires an internet connection to validate your subscription and to use some online features like Add Location, 3D Warehouse, and Extension Warehouse. However, SketchUp does not require a persistent internet connection to use. SketchUp only needs to validate your subscription about once every 28 days.
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Migrating After Updating
When updating SketchUp to a new version you can copy all Classifications, Components, Materials, Styles, and Templates. You can even migrate your extensions using the Extension Migrator extension.
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Performing a Clean Install
A clean installation is sometimes the best way to resolve a few different issues encountered when running SketchUp. A clean installation requires removal of all existing SketchUp background files and folders in addition to uninstalling SketchUp. How you perform a clean installation depends on your operating system.
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Performing a Silent Install as an Administrator
SketchUp silent installation for Windows network administrators.
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Sefaira System Requirements
Sefaira supports current SketchUp releases on Windows 10, Windows 11, and macOS using Chrome, Safari, Firefox, or Edge.
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Setting Up SketchUp
SketchUp installation, activation and update guides.
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SketchUp Desktop Won't Start
The Quick Answer Check that your system meets the requirements for SketchUp. Reboot your system to ensure that SketchUp isn't locked by another process. Make sure that there aren't any applications running on your system that might conflict with SketchUp, such as anti-virus, firewall, or internet security software.
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Startup Crash (Windows)
The most common cause for startup crashes is a low-quality graphics card or out-of-date graphics drivers. If you have a higher-quality card installed and your drivers are up-to-date, Windows may default to the lower-quality one when running, causing the crash.
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System Clock Error
Contact support for "SketchUp can't be started because your system clock has been set back to before the last time you used SketchUp."
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Uninstalling SketchUp
Uninstall SketchUp from Windows Settings or Apps.
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Uninstalling or Repairing SketchUp
SketchUp uninstall steps and Windows-only Repair options.
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Upgrading and Downgrading FAQ
New Zealand guidance for Upgrading and Downgrading FAQ: PCS billing and subscription actions, with separate procedures for direct Trimble purchases.
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