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Download and installationSketchUp

Installation Issues

Installation issues can stop your SketchUp experience before you even get started. We've brought together some common installation issues to help you get up and running. Some common installation issues include:

Last updated 17 July 2026

Installation issues can stop your SketchUp experience before you even get started. We've brought together some common installation issues to help you get up and running. Some common installation issues include:

  • Uninstalling or Repairing SketchUp - Just like the old "turn it off and back on again" sage advice we've all heard, sometimes the best way to fix an issue is to remove SketchUp and install it again. This article provides instructions to help both iOS and Windows users.
  • Installation Won't Run - If you are having trouble getting an installation started, this article can help.
  • Digital Signature is Invalid or Missing - A common installation error you may run into and how to get past it.
  • Custom Locations Missing After Installation - What to do if your custom locations are missing after a fresh install.
  • Accessing SketchUp with Multiple Partitions - Mac users with multiple partitions may run into some issues, and we've got some tips to get things working.

Activating SketchUp Pro

Note: Each product license is intended for use by a single named user, a real person using their first name, last name, and email address, for the duration of the subscription term. The person using a license must match the person assigned to that license when purchasing or renewing a subscription.

Download and installation

Checking Your System

If you are having issues while using SketchUp, but aren’t sure what is causing them, you may want to check your system for compatibility issues. The good news is that you can do this with utilities already available as part of your operating system.

Download and installation

Digital Signature is Invalid or Missing

SketchUp has a digital signature imprint from Verisign, so if you receive a message that there is an invalid digital signature or no digital signature, the likely cause is that installation file was corrupted during download. In that case, clear your browser's cache, and then try the download again.

Download and installation

Downloading SketchUp

SketchUp 2026 is the latest and most current version of SketchUp. Depending on what subscription you have, you may have access to a few different ways to use SketchUp and multiple products. One way to download with your SketchUp products is your My Products page. You can also follow the instructions below.

Download and installation

Installation and Setup Issues

This article covers common installation and setup issues you may encounter.

Download and installation

Still need help?

Technical support from our New Zealand team is available to customers with a current Procadsys SketchUp Pro Plus or SketchUp Studio Plus subscription. Self-help articles are public.

Contact SketchUp support