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Download and installationSketchUp

Installation and Setup Issues

This article covers common installation and setup issues you may encounter.

Last updated 17 July 2026

The following articles provide troubleshooting tips for common issues and errors you may encounter when installing or setting up SketchUp:

  • Checking Your System – How to check your system for compatibility issues when you run into problems before, during, or after installation.
  • Performing a Clean Install – A clean install can be the best way to resolve issues you run into while running SketchUp. This article will help you learn what you need to do to perform a clean install.
  • Upgrading and Downgrading FAQ – Frequently asked questions when upgrading or downgrading your SketchUp subscription.
  • Installation Issues – A collection of common issues you may run into during installation.
  • Fixing Startup Issues – Issues and errors you may encounter when starting up the application.

Activating SketchUp Pro

Note: Each product license is intended for use by a single named user, a real person using their first name, last name, and email address, for the duration of the subscription term. The person using a license must match the person assigned to that license when purchasing or renewing a subscription.

Download and installation

Checking Your System

If you are having issues while using SketchUp, but aren’t sure what is causing them, you may want to check your system for compatibility issues. The good news is that you can do this with utilities already available as part of your operating system.

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Digital Signature is Invalid or Missing

SketchUp has a digital signature imprint from Verisign, so if you receive a message that there is an invalid digital signature or no digital signature, the likely cause is that installation file was corrupted during download. In that case, clear your browser's cache, and then try the download again.

Download and installation

Downloading SketchUp

SketchUp 2026 is the latest and most current version of SketchUp. Depending on what subscription you have, you may have access to a few different ways to use SketchUp and multiple products. One way to download with your SketchUp products is your My Products page. You can also follow the instructions below.

Download and installation

Installation Issues

Installation issues can stop your SketchUp experience before you even get started. We've brought together some common installation issues to help you get up and running. Some common installation issues include:

Download and installation

Still need help?

Technical support from our New Zealand team is available to customers with a current Procadsys SketchUp Pro Plus or SketchUp Studio Plus subscription. Self-help articles are public.

Contact SketchUp support