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07-848 2005

FARO

FARO arms support

Get CAM2, drivers and service for your FARO Quantum X Arm, and know when to call us and when to call FARO.

On this page
  1. Download CAM2
  2. Install the arm driver and firmware
  3. Activate your CAM2 licence
  4. Service, calibration and care plans
  5. FARO help and resources
  6. Get help from PCS

Download CAM2

CAM2 is FARO's inspection software for the Quantum X Arms. Since version 2020.4 it installs through the FARO InTouch app, which runs on Windows 10 and 11.

  1. Check your computer against the CAM2 system requirements.
  2. Open Software Download and Readme Files for CAM2 and fill in the form to download the installer.
  3. Uninstall older copies of CAM2, RPM, Device Center and CAD Translator first.
  4. Run the InTouch installer, then select Install on CAM2 in InTouch.

Install the arm driver and firmware

Your computer needs the FARO USB driver to talk to the arm. Quantum X needs driver 6.11.14 or later.

Activate your CAM2 licence

Your licence arrives as a product key (18 or 20 characters) or a USB dongle, which is usually activated already.

  1. Install the FARO Licensing Manager if it is not already on the computer.
  2. Open the Licensing Manager and select Activate.
  3. Enter your product key and select Activate.

No internet on the measuring PC? Follow the offline steps in License Activation for FARO Software.

Service, calibration and care plans

FARO runs service centres for annual calibration, certification and repair, and sells a Hardware Service Plan and a Software Maintenance Plan. See FARO service and maintenance.

FARO help and resources

Get help from PCS

We help with set-up, configuration and ongoing support for the arms we supply, from our Hamilton office.

Procadsys customer support

Still need help?

Licences, renewals and billing

Our New Zealand team looks after your FARO renewals and invoices.

Monday to Friday, 9:00 am to 4:30 pm NZ time, excluding New Zealand public holidays.

Technical problems

Our New Zealand team handles technical problems with FARO too.