Sign In and Account Issues
All versions of SketchUp, along with features like 3D Warehouse and Extension Warehouse, require you to sign in using your Trimble ID. If you run into issues while signing in, or have issues with your account, take a look at the following articles:
Last updated 17 July 2026
All versions of SketchUp, along with features like 3D Warehouse and Extension Warehouse, require you to sign in using your Trimble ID. If you run into issues while signing in, or have issues with your account, take a look at the following articles:
- Troubleshooting Trimble Identity – Solutions if you are having general issues logging in with your Trimble ID.
- Troubleshooting Multi-Factor Authentication – Covers a few things you can do if you are having trouble setting up or logging in with Multi-Factor Authentication (MFA).
- Passkey Issues – Some tips to help if you are having trouble after setting up a passkey.
- Troubleshooting 3rd Party Sign In Options – Solutions for issues logging in using a 3rd party sign in option like Google or Microsoft.
- Device Not Authorized Error – How to handle a Device Not Authorized error during sign in.
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Technical support from our New Zealand team is available to customers with a current Procadsys SketchUp Pro Plus or SketchUp Studio Plus subscription. Self-help articles are public.
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