07-848 2005

In your cart

Open the cart to load its items.

View cart

Menu

Troubleshooting and performanceSketchUp

My Logitech Mouse is Running Slowly

If your Logitech mouse is running fine in other programs, but very slowly in SketchUp, there is a setting you can switch to eliminate this problem. The newer Logitech mouse drivers have a special setting for use with games that disables acceleration, but this actually applies to all applications that use OpenGL, which

Last updated 17 July 2026

If your Logitech mouse is running fine in other programs, but very slowly in SketchUp, there is a setting you can switch to eliminate this problem.

The newer Logitech mouse drivers have a special setting for use with games that disables acceleration, but this actually applies to all applications that use OpenGL, which includes SketchUp. To re-enable acceleration:

  1. Open the "Properties" dialog box for your Logitech mouse driver.
  2. Click the "Motion" tab.
  3. Clear the "Disable acceleration in games" check box.

3D Modeling Issues

When creating a model you may run into some unique issues. Here we'll take a look at some known issues not related to a specific tool or technique. Some common issues include:

Troubleshooting and performance

Account Has No Nickname Error

The Credits feature in SketchUp requires your Google Account to have a Nickname associated with it. To add a Nickname to your Google Account, visit the 3D Warehouse and click the Sign In link in the upper right-hand corner.

Troubleshooting and performance

Active Revit 3D View Cannot Be Converted

The active Revit 3D view cannot be converted.

Troubleshooting and performance

Blank Dialog or SDK Error When Exporting

Situation You're exporting a SketchUp file to one of these formats: FBX, OBJ, 3DS, VRM, or XSI. On the Windows platform your export fails with a blank dialog box. On a Mac you get an error message like "SketchUp SDK error: An error has occurred resulting in an invalid output file..."

Troubleshooting and performance

Blurred or Distorted Images

The Quick Answer Download and install the most current video card drivers from the manufacturer's website. Disable 'Fast Feedback' on your system. Make sure that your video card supports OpenGL 1.5+. There are two likely causes of display issues like this:

Troubleshooting and performance

Still need help?

Technical support from our New Zealand team is available to customers with a current Procadsys SketchUp Pro Plus or SketchUp Studio Plus subscription. Self-help articles are public.

Contact SketchUp support