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Troubleshooting and performanceSketchUp

Tools and Functionality Issues

You may run into issues with tools, extensions, and other features and functions. This article may help you find solutions to your problems.

Last updated 17 July 2026

The following articles can help if you are having trouble with tools or features within SketchUp:

3D Modeling Issues

When creating a model you may run into some unique issues. Here we'll take a look at some known issues not related to a specific tool or technique. Some common issues include:

Troubleshooting and performance

Account Has No Nickname Error

The Credits feature in SketchUp requires your Google Account to have a Nickname associated with it. To add a Nickname to your Google Account, visit the 3D Warehouse and click the Sign In link in the upper right-hand corner.

Troubleshooting and performance

Active Revit 3D View Cannot Be Converted

The active Revit 3D view cannot be converted.

Troubleshooting and performance

Blank Dialog or SDK Error When Exporting

Situation You're exporting a SketchUp file to one of these formats: FBX, OBJ, 3DS, VRM, or XSI. On the Windows platform your export fails with a blank dialog box. On a Mac you get an error message like "SketchUp SDK error: An error has occurred resulting in an invalid output file..."

Troubleshooting and performance

Blurred or Distorted Images

The Quick Answer Download and install the most current video card drivers from the manufacturer's website. Disable 'Fast Feedback' on your system. Make sure that your video card supports OpenGL 1.5+. There are two likely causes of display issues like this:

Troubleshooting and performance

Still need help?

Technical support from our New Zealand team is available to customers with a current Procadsys SketchUp Plus subscription: Pro Plus, Pro Scan Plus, Pro Civil Contractor Plus, Advanced Workflows Plus or Studio Plus. Self-help articles are public.

Contact SketchUp support