Enscape for SketchUp
Enscape Error on Windows
When starting Enscape, some users might see the Access Denied prompt with the following message:
Last updated 1 September 2026
Overview
When starting Enscape, some users might see the Access Denied prompt with the following message:
“Enscape cannot write to the Documents folder. You can continue, but some Enscape features will not work…“
The complete message is reflected in the image below.
Impact on Your Enscape Experience
If Enscape can’t write to the Documents folder, you’ll experience limitations in functionality, specifically:
- You cannot save or modify your custom user settings.
- You cannot create or export panoramas.
- Window positions and layout preferences won’t persist between sessions.
Recommended Actions:
Option 1: Contact your organization’s IT Administrator and request permissions to read/write to your Documents folder.
Option 2: Continue using Enscape with the limitations. You will be informed about these limitations each time Enscape starts unless you choose “Don’t show again.”
Notes for IT Administrators
To fully resolve this issue and provide users with optimal Enscape functionality, ensure that the user account running Enscape has full read/write permissions to the My Documents folder.
Additional Assistance
For further assistance, please contact our customer support team.