07-848 2005

In your cart

Open the cart to load its items.

View cart

Menu

Troubleshooting and performanceSketchUp

Performance Issues

Some performance issues aren’t directly related to your graphics card or drivers.

Last updated 17 July 2026

Some performance issues aren’t directly related to your graphics card or drivers. The following articles can help you resolve those issues:

  • Model Rendering Delays – Rendering delays aren’t always related to your GPU. Learn more about handling rendering delays while modeling.
  • Does RAM Impact Performance?  – How RAM impacts overall performance and some things you can do to make sure you won’t run into memory issues while using SketchUp.
  • SketchUp Model Display Issues – Troubleshooting tips for when you are having issues with a SketchUp model in your LayOut documents.
  • LayOut Performance Issues – General troubleshooting tips on how to handle issues with LayOut.
  • Logitech Mouse Runs Slow in SketchUp – Troubleshooting steps for issues with Logitech mice.
  • MacOS Updates and SketchUp – What to expect if you decide to update to a newer, unsupported MacOS version.

3D Modeling Issues

When creating a model you may run into some unique issues. Here we'll take a look at some known issues not related to a specific tool or technique. Some common issues include:

Troubleshooting and performance

Account Has No Nickname Error

The Credits feature in SketchUp requires your Google Account to have a Nickname associated with it. To add a Nickname to your Google Account, visit the 3D Warehouse and click the Sign In link in the upper right-hand corner.

Troubleshooting and performance

Active Revit 3D View Cannot Be Converted

The active Revit 3D view cannot be converted.

Troubleshooting and performance

Blank Dialog or SDK Error When Exporting

Situation You're exporting a SketchUp file to one of these formats: FBX, OBJ, 3DS, VRM, or XSI. On the Windows platform your export fails with a blank dialog box. On a Mac you get an error message like "SketchUp SDK error: An error has occurred resulting in an invalid output file..."

Troubleshooting and performance

Blurred or Distorted Images

The Quick Answer Download and install the most current video card drivers from the manufacturer's website. Disable 'Fast Feedback' on your system. Make sure that your video card supports OpenGL 1.5+. There are two likely causes of display issues like this:

Troubleshooting and performance

Still need help?

Technical support from our New Zealand team is available to customers with a current Procadsys SketchUp Pro Plus or SketchUp Studio Plus subscription. Self-help articles are public.

Contact SketchUp support