Online Services and Connectivity Issues
SketchUp includes features that require an internet connection. These features include:Add Location3D WarehouseExtension WarehouseTrimble ConnectTake a look at the following troubleshooting articles if you are having trouble connecting to these services:
Last updated 17 July 2026
SketchUp includes features that require an internet connection. These features include:
- Add Location
- 3D Warehouse
- Extension Warehouse
- Trimble Connect
Take a look at the following troubleshooting articles if you are having trouble connecting to these services:
- Troubleshooting Connectivity Issues in SketchUp – A few basic troubleshooting steps for when you are unable to connect to the internet when using online services in SketchUp.
- Firewall and Proxy Issues – The information you need to configure your firewall and proxy settings, allowing SketchUp uninterrupted access when needed.
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Technical support from our New Zealand team is available to customers with a current Procadsys SketchUp Pro Plus or SketchUp Studio Plus subscription. Self-help articles are public.
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