Online Services and Connectivity Issues
Troubleshoot SketchUp online services and connectivity.
Last updated 17 July 2026
SketchUp includes features that require an internet connection. These features include:
- Add Location
- 3D Warehouse
- Extension Warehouse
- Trimble Connect
Take a look at the following troubleshooting articles if you are having trouble connecting to these services:
- Troubleshooting Connectivity Issues in SketchUp – A few basic troubleshooting steps for when you are unable to connect to the internet when using online services in SketchUp.
- Firewall and Proxy Issues – The information you need to configure your firewall and proxy settings, allowing SketchUp uninterrupted access when needed.
Still need help?
Technical support from our New Zealand team is available to customers with a current Procadsys SketchUp Plus subscription: Pro Plus, Pro Scan Plus, Pro Civil Contractor Plus, Advanced Workflows Plus or Studio Plus. Self-help articles are public.
Contact SketchUp support