Product Functionality Issues
Running into issues while using SketchUp can be frustrating. Find what you need for tools and functionality issues, 3D modeling issues, and more.
Last updated 17 July 2026
Running into issues while using SketchUp can be frustrating. The following troubleshooting articles represent the most common product and functionality issues users run into and how to troubleshoot them:
- Tools and Functionality Issues – A collection of common issues with tools and features within SketchUp and how to address them.
- 3D Modeling Issues – How to handle the most common issues you may experience while modeling in SketchUp.
- My Shortcuts Won't Save – What to do if your custom shortcuts won't save.
- Reporting Errors with BugSplat – Instructions on what happens when SketchUp crashes and tips on submitting a BugSplat report.
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Technical support from our New Zealand team is available to customers with a current Procadsys SketchUp Plus subscription: Pro Plus, Pro Scan Plus, Pro Civil Contractor Plus, Advanced Workflows Plus or Studio Plus. Self-help articles are public.
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