Using the Support Button

This page provides information on using the Support button.

Overview

You can find the Support button in the Enscape menu bar. Whenever you have an issue you cannot resolve, press the Support button to contact our support.

Feedback button in SketchUp

Support button in Rhino

Support button in Revit

Support button in Archicad

Support button in Vectorworks

The Support Dialog

Make sure the Include Logfiles option is enabled, as these log files help the Chaos support staff to provide a rapid solution for your specific issue.

Support window (Windows OS and macOS)

Log Files

The log files do not contain any project data; they only contain technical information about Enscape errors. The log files also contain information about your system specifications, which can help our support teams recommend the correct driver, so you can get the most out of your Enscape experience.