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Accounts, subscriptions and licensingSketchUp

Frequently Asked Questions

Some questions come up often and we want to make sure you can get the answers you need. We’ve sorted these questions into categories to help you find what you are looking for:

Last updated 17 July 2026

Some questions come up often and we want to make sure you can get the answers you need. We’ve sorted these questions into categories to help you find what you are looking for:

  • Common Questions handles some basic information like contacting support and basic account information.
  • Sales Questions digs into subscription plans, billing, and other sales information to help you when purchasing SketchUp.
  • Admin Console Questions addresses common questions you might have when managing your account information in the Admin Console.
  • Product Questions handles a few common questions users have when using SketchUp.

3rd Party Sign-In Options

All Trimble products that use Trimble ID offer the option to create an account and login using your Google, Apple, or Microsoft accounts. We call this 3rd party sign-in.

Accounts, subscriptions and licensing

Account Management

SketchUp’s account management tools help you manage your SketchUp subscriptions and access to the products and services they provide.Beginning in April 2025, many SketchUp users’ account management functionality moved from the Account Management Portal (AMP) to Trimble’s Admin Console.

Accounts, subscriptions and licensing

Account Management Portal

New Zealand guidance for Account Management Portal: PCS billing and subscription actions, with separate procedures for direct Trimble purchases.

Accounts, subscriptions and licensing

Accounts and Administration

Your SketchUp account is your key to all the products and features available to you through your SketchUp subscription. We want to make sure you know your way around your SketchUp account and how to make the most out of it.

Accounts, subscriptions and licensing

Adding or Disabling Multi-Factor Authentication

If you need to change your Multi-Factor Authentication (MFA) for any reason, you can do so from myprofile.trimble.com.Adding MFATo add another MFA option to your account, follow these steps:Under Multi-Factor Authentication click Set Up next to the option you want to add.

Accounts, subscriptions and licensing

Still need help?

Technical support from our New Zealand team is available to customers with a current Procadsys SketchUp Pro Plus or SketchUp Studio Plus subscription. Self-help articles are public.

Contact SketchUp support