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Accounts, subscriptions and licensingSketchUp

Support Policy

Our goal at SketchUp is to provide easy-to-use, high-quality 3D modeling tools. One of the ways we do that is by providing a support policy offering a variety of support options. Whether you are a SketchUp novice or an expert, we want to help you find the level of support you need.

Last updated 17 July 2026

Our goal at SketchUp is to provide easy-to-use, high-quality 3D modeling tools. One of the ways we do that is by providing a support policy offering a variety of support options. Whether you are a SketchUp novice or an expert, we want to help you find the level of support you need.

Support Options

SketchUp's Help Center

Since you are here, you probably have figured out that our Help Center is a great place to find answers to common questions. Whether you are having trouble logging in, managing your subscription, or using a specific product, the Help Center has resources available to help you.

SketchUp Community

The SketchUp Community is more than just a way to find answers to your SketchUp questions. In the SketchUp Community, you can:

  • Connect with other SketchUp users
  • Learn tips and tricks from SketchUp experts
  • Share your knowledge with others
  • Find answers to specific questions

SketchUp Sales

Professional CAD Systems can help with SketchUp purchasing. Contact our New Zealand sales team.

3rd Party Sign-In Options

All Trimble products that use Trimble ID offer the option to create an account and login using your Google, Apple, or Microsoft accounts. We call this 3rd party sign-in.

Accounts, subscriptions and licensing

Account Management

SketchUp’s account management tools help you manage your SketchUp subscriptions and access to the products and services they provide.Beginning in April 2025, many SketchUp users’ account management functionality moved from the Account Management Portal (AMP) to Trimble’s Admin Console.

Accounts, subscriptions and licensing

Account Management Portal

New Zealand guidance for Account Management Portal: PCS billing and subscription actions, with separate procedures for direct Trimble purchases.

Accounts, subscriptions and licensing

Accounts and Administration

Your SketchUp account is your key to all the products and features available to you through your SketchUp subscription. We want to make sure you know your way around your SketchUp account and how to make the most out of it.

Accounts, subscriptions and licensing

Adding or Disabling Multi-Factor Authentication

If you need to change your Multi-Factor Authentication (MFA) for any reason, you can do so from myprofile.trimble.com.Adding MFATo add another MFA option to your account, follow these steps:Under Multi-Factor Authentication click Set Up next to the option you want to add.

Accounts, subscriptions and licensing

Still need help?

Technical support from our New Zealand team is available to customers with a current Procadsys SketchUp Pro Plus or SketchUp Studio Plus subscription. Self-help articles are public.

Contact SketchUp support