Subscription and Licensing Issues
Troubleshoot common access, subscription, and licensing issues for your current SketchUp Plus subscription.
Last updated 17 July 2026
To use SketchUp you need a current SketchUp Plus subscription. Here are common subscription and account errors and how to fix them:
- Admin Console License Issues – How to identify and resolve a few common issues with your Trimble Admin Console.
- Trial Issues – How to resolve issues with the SketchUp free trial.
- Update Your Subscription to Continue – How to handle an error asking you to update your subscription when accessing Trimble Connect.
- Finding Your License Information – How to find information about your current SketchUp license or subscription.
- Subscription Errors - A list of common errors related to subscriptions and what you can do to fix them.
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Still need help?
Technical support from our New Zealand team is available to customers with a current Procadsys SketchUp Pro Plus or SketchUp Studio Plus subscription. Self-help articles are public.
Contact SketchUp support