Subscription and Licensing Issues
Troubleshoot common access, subscription, and licensing issues for your current SketchUp Plus subscription.
Last updated 17 July 2026
To use SketchUp you need a current SketchUp Plus subscription. Here are common subscription and account errors and how to fix them:
- Admin Console License Issues – How to identify and resolve a few common issues with your Trimble Admin Console.
- Trial Issues – How to resolve issues with the SketchUp free trial.
- Update Your Subscription to Continue – How to handle an error asking you to update your subscription when accessing Trimble Connect.
- Finding Your License Information – How to find information about your current SketchUp license or subscription.
- Subscription Errors - A list of common errors related to subscriptions and what you can do to fix them.
Still having trouble? Contact our Support team.
Still need help?
Technical support from our New Zealand team is available to customers with a current Procadsys SketchUp Plus subscription: Pro Plus, Pro Scan Plus, Pro Civil Contractor Plus, Advanced Workflows Plus or Studio Plus. Self-help articles are public.
Contact SketchUp support