Refunds and Cancellations

Refunds

Annual subscription plans only qualify for a refund within 14 days of the initial purchase date or annual renewal date. Monthly renewal fees are not eligible for a refund.

To request a refund, or if you have questions regarding a refund, contact support. The refund request must come from the same email address or company domain associated with your SketchUp account. Please include the email address used for the transaction, account number, and date of the transaction.

Canceling Your Subscription Plan

If you request a refund within 14 days of the original transaction and that refund is approved, our Support Team will cancel your subscription immediately. When a subscription is canceled in this way, you will no longer have access to any SketchUp subscription plan features.

When canceling a subscription yourself, you can continue to use SketchUp until the end of your subscription term. The easiest way to cancel your subscription and make sure you aren’t charged on your next renewal date is to disable auto-renew. For more information, see Plan Management .

For more details on subscription refunds and cancellations, see our End User License Agreement (EULA) .