Troubleshooting
SketchUp troubleshooting and support resources.
Last updated 17 July 2026
SketchUp troubleshooting and support resources.
Troubleshooting Resources
The following articles provide ways you can troubleshoot some of the more common issues or error messages you may run into while using SketchUp:
- Subscription and Licensing Issues
- Installation and Setup Issues
- Sign In and Account Issues
- Graphics and Performance Issues
- Product Functionality Issues
- Online Services and Connectivity Issues
- File Issues
Support Resources
24/7 Self-Service
All SketchUp users can use these self-service support resources, available 24 hours a day:
Contacting Our Support Team
Still having an issue and you just can't find an answer for it? SketchUp's Support team can help!
Continuous Monitoring and Status Updates
The SketchUp operations team monitors the status of our online services 24 hours a day, 7 days a week. To stay on top of critical issues, service outages, and planned maintenance for SketchUp products or related services please see the SketchUp Status page. For immediate notification about issues or planned events, click Subscribe to Updates in the upper right of the status page.
Still need help?
Technical support from our New Zealand team is available to customers with a current Procadsys SketchUp Plus subscription: Pro Plus, Pro Scan Plus, Pro Civil Contractor Plus, Advanced Workflows Plus or Studio Plus. Self-help articles are public.
Contact SketchUp support