Troubleshooting

If you are here, that means something went wrong. Whether you're having trouble getting started with a SketchUp product, experiencing a technical error, or need some help with your subscription, we can help you find the answers you are looking for.

Troubleshooting Resources

The following articles provide ways you can troubleshoot some of the more common issues or error messages you may run into while using SketchUp:

• Subscription and Licensing Issues
• Installation and Setup Issues
• Sign In and Account Issues
• Graphics and Performance Issues
• Product Functionality Issues
• Online Services and Connectivity Issues
• File Issues

Support Resources

24/7 Self-Service

All SketchUp users can use these self-service support resources, available 24 hours a day:

• SketchUp Help
• Trimble Learn - SketchUp Campus
• SketchUp Community
• SketchUp on YouTube

Contacting Our Support Team

Still having an issue and you just can't find an answer for it? SketchUp's Support team can help!

Continuous Monitoring and Status Updates

The SketchUp operations team monitors the status of our online services 24 hours a day, 7 days a week. To stay on top of critical issues, service outages, and planned maintenance for SketchUp products or related services please see the SketchUp Status page. For immediate notification about issues or planned events, click Subscribe to Updates in the upper right of the status page.